What you think about, you bring about! I’ve heard this saying for much of my life, but just recently have I started to really concentrate on positive thinking. Specifically, I’ve been doing some internal work around asking for (and expecting to receive) what I want.
As I’m working on this inner journey, I had the opportunity to meet Ellen “Sam” Scheer at a networking event. Because of her energetic and caring personality, I decided to ask her to create a quote for my business, home and auto insurance policies. (This was me – asking for what I wanted!)
I was surprised when she wanted to have a conversation with me about how my business was structured. Because I usually check my rates every 6 months, shopping for the least expensive option, I’ve been insured by 3 different insurance agencies in the last few years – and the majority of my communication was via email. But this isn’t how Sam operates. (I never realized it could be different, and never thought to ask – but lucky me . . . Sam just does!!!)
She met with me in person and took the time to really understand what I do as a time strategy visionary to ensure my business was accurately insured. She explained the different auto and home coverage options – and we discovered my autos were underinsured and my business was incorrectly insured. I had no idea the risk I had put my family in by being an uninformed consumer.
Since I had always shopped by price – I equated great customer service with higher premiums. I truly figured customer service was a luxury I couldn’t afford. Oh, did I mention I was wrong?!
Sam cut my business insurance rates in half!
I am consistently impressed with Sam’s professionalism and service oriented attitude. She signs her emails “Simply Grateful” and I really do feel she values me and is grateful for my business.
I recommend contacting Ellen Sam Scheer for an insurance quote today!
When have you practiced asking for what you want? Do you have a example of great customer service? I would love it if you would comment below – I love to read about your successes!
I love hearing good stories about an insurance agent who takes the time to understand his/her client’s needs and insures them properly. Of course, the true test of this agent’s customer service will come at claims time. (Let’s hope you never have a claim but if you do, that’s when you will truly know if you made the right choice.) Ten years ago, our family was involved in a head on collision, and having the right coverage made all the difference. Again, when our house suffered flood damage two years ago, we also felt the adjuster (same agent-we’ve been with them for over 25 years) handled the claim fairly. Customer service, I feel, should never be a luxury.
Alana –
Thanks so much for your comment! I’m thrilled to hear that your agent to care of you . . . and I’m hopeful everyone came out on the other side of the accident and flood ok. I’m keeping my fingers crossed I never need to call Sam with a claim . . . but I am confident if I do, she will do everything she can to take care of us.
I agree – after this experience, I will no longer consider customer service a luxury, but a non-negotiable!
Lisa
Amazing what a personal touch can do. A good lesson for anyone in a service business.
Julie
I agree! I consider myself in the service business and hope my clients feel the same way about me as I feel about Sam! Thanks for stopping by!
Lisa
Yes Sam goes above and beyond! I too switched everything over to her this year. Save me $$ and I have Better Coverage too.
Hi Traci –
Thanks for the comment – and thanks for introducing me to Sam! :) You rock!
Lisa