Independence Day! The “pressure” I faced as I sat down to write this post! “Should” I write a post about the struggle for freedom and independence? (it is a big deal after all) “Should” I be creative and somehow link the festivities of the 4th of July to time management? (bloggers are “supposed” to be creative after all and it’s important that my tribe gets value from my content) I started to drive myself a little bonkers with all the “shoulding” I was doing! (Which I’m sure will become a post for another day!)
So – no more “shoulding” I’m going to just be ME and write about the first thing that comes to mind today – FIREWORKS!
I love, love, love fireworks!
Fireworks represent happiness, excitement, summer, success, and fun! After this week, they also represent excellent customer service.
I’ve been working with a fabulous coach, Stephanie LH Calahan (if you are looking for a business transformation catalyst I highly recommend her – but, again, a post for another day!) As a bonus to the work we’ve been doing together, she created a mind movie for me. This powerful video includes images, afformations, and inspiring music – all personalized to support me on my path to be the best time strategy visionary I can be. (Curious about how afformations differ from affirmations – check out Noah St. John’s work!)
Was creating an external support system (which is main purpose of this movie) part of the program we designed when we decided to work together? Absolutely not! Am I excited and grateful she created this awesome resource for me as I claim and live in my brilliance? Absolutely! Would I have thought less of her had she NOT created it? Absolutely not! Am I impressed by her thoughtfulness and willingness to go above a beyond? Absolutely!
What have I learned?
To truly serve my clients – I need to continue to stretch myself to create and offer personalized, high quality programs, content, and support. Each and every day, each and every encounter.
What does this have to do with fireworks?
Because fireworks represent happiness, excitement, summer, success, and fun, Stephanie put tons of images of fireworks in my movie. Thus showing she “gets me” – another characteristic of great customer service!
What does excellent customer service look like for you? Do you like fireworks? I sure would love it if you posted below with your thoughts and comments!
Love, love, love fireworks! And I have been in customer service since I was 16 years old. I never made the connection but do enjoy the energy and enthusiasm in your writing. Have an awesome Independence Day!
Mary Anne –
Thanks for the kudos! Oh, the techniques I’m sure you can share regarding excellent customer service! Thanks for stopping by!
Lisa
I used to audit customer service skills. The fireworks analogy works for me!
This Diva –
So glad, so glad! Thanks for stopping by!
Lisa
I’m honored by the mention Lisa. So glad that you like your video.
Fireworks have always been one of my favorites. They sparkle and change. They are beautiful. Here in the US they symbolize freedom and elsewhere they symbolize celebration. I smile every time I see them. The firework pictures in your video were actually taken by me and I plan to take more today.
You make a great point about customer service. My private clients receive a very high-touch. That is the benefit of stepping up and saying “yes” to working with a coach (or at least this coach!) The great thing is that you can incorporate this type of thought into all of the ways you provide services. Keeping your client/customer in mind as you develop programs is the best way to serve. :-)
Happy 4th my friend!
Stephanie –
Happy 4th to you also! The pics of the fireworks are probably my most favorite part of the video you created! It means even more now that I know you took them!!!!
I continue to strive to be as “high touch” as you. It isn’t about the hours invested, it’s about the value received!
Lisa
Sounds like you are on the right track to me and are most likely offer wonderful service.
Stacy –
Thanks for the kudos!
Lisa
Customer service is so important and I am so happy you found inspiration to push yourself even FURTHER to be of service to the world. Thank you for sharing your gifts with the world.
Happiness,
Tamala
Tamala –
Thank you for stopping by – and for sharing your customer service experience!
* To read more about Tamala’s experience with excellent customer service – visit her blog at http://www.tamalabaldwin.com/adding-flare-to-my-site-with-flare-a-story-on-excellent-customer-service/
Lisa